All services require 100% advance payment to confirm availability and secure the requested services.
Reservations are considered confirmed only after payment has been received and availability has been confirmed.
Cancellation terms may vary depending on the service, experience, transportation provider, hotel, restaurant, yacht, or other local partner involved.
Before confirming a service, you will be informed of any specific cancellation or refund conditions that apply to your booking.
Once a service has been confirmed and payment has been made, refunds are subject to the cancellation terms applicable to the providers involved.
We understand that travel plans can change. If you need to modify a reservation, please contact us as soon as possible.
We will do our best to accommodate changes, subject to availability and the policies of the providers involved. Additional charges may apply when a change results in higher provider costs.
Certain outdoor, adventure, boating, and transportation experiences may be affected by weather conditions, safety considerations, or circumstances beyond our control.
When a provider cancels or modifies a service for these reasons, we will work with you and the provider to determine the available alternatives, rescheduling options, or applicable refund according to the provider's policy.
InColombia coordinates services through trusted local partners. Some services are provided directly by independent transportation companies, guides, activity operators, restaurants, hotels, boat operators, and other local providers.
Their specific terms and conditions may apply to individual services.
InColombia is not a transportation company or direct operator of every service offered. We act as your personal travel host and coordinate services with local partners to make your trip easier, more comfortable, and better organized.